Outsourcing FAQ
Answers to common questions about our IT and business process outsourcing services.
IT Outsourcing
Usually 4 to 6 weeks, sometimes less. We handle the transition from process familiarisation to documenting SOPs at go-live, and staff are trained on your SOPs before onboarding. KPIs, SLA reports and regular reviews keep delivery on track.
Yes. We stay agile and shape the service around your requirements.
A hot-swap engineer team is ready for immediate deployment on new projects, and a dedicated backfill team covers emergencies and sudden volume spikes so SLAs are met.
Dedicated engineers are dispatched to key areas (Penang, Klang Valley, Selangor, Johor), with a second layer of support through partners for the rest of the country.
Business Process Outsourcing
We keep a candidate database, apply multiple layers of screening and selection, and work with universities and colleges to find new talent.
We build a close partnership to understand your business and workforce needs, then craft solutions that work as extensions of your own team.
Ongoing training and certification for all staff, plus monthly attendance incentives. Eligibility may vary by project.
Yes. Attendance is monitored and a monthly report is provided. Clients also receive a login to our web-based leave system to manage, approve and track leave.
Yes. All hiring follows Malaysian labour law, with proper employment contracts and mandatory contributions (EPF, SOCSO, medical, HRDF and income tax) built into the remuneration package.